gu77 Privacy Policy

Introduction and Scope of Application

gu77 ("we", "our", "platform") places the highest importance on your privacy. This privacy policy describes what information we collect, how we use it, and how we keep it secure when you use gu77's website, mobile services, or any related services.

This policy applies to all registered and unregistered users of gu77. By continuing to use our platform, you are giving your consent to the terms of this privacy policy. If you disagree with any part of this policy, please stop using our services.

What Information We Collect

We collect various types of information to register accounts on gu77, manage transactions, and provide smooth service. The categories of information we collect are described in detail below.

1. Personally Identifiable Information (PII)

When you register with gu77 or use our services, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and contact details
• National ID card or passport number (for identity verification)
• bKash, Nagad, or Rocket account details (for financial transactions)
• Residential address

2. Automatically Collected Technical Information

When you use our platform, the following technical information may be collected automatically:

• IP address and device identifier information
• Browser type, version, and operating system
• Browsing history and page visit data on the platform
• Cookie and session data
• Login time, logout time, and session duration

3. Transaction-Related Information

For financial transactions, deposits, and withdrawals, we record the following information:

• Deposit and withdrawal amounts and dates
• Transaction method (bKash, Nagad, Rocket, or bank transfer)
• Transaction reference number and status
• Bonus and reward-related information

4. Gaming Activity Information

To improve your gaming experience and ensure responsible gaming, we collect:

• Game preferences and play history
• Bet amounts and result-related information
• Session duration and frequency
• Self-exclusion or limit-setting requests

Purpose of Data Use

gu77 uses collected information only for defined and lawful purposes. The main purposes for which we use your information are described in detail below.

a. Account Management and Verification

We use your information to confirm your identity, verify your age, and manage your account securely. No one under the age of 21 may use our platform — data verification is essential to meet this requirement.

b. Financial Transaction Processing

We use your payment information to smoothly carry out financial activities such as deposits, withdrawals, and bonus payments. The minimum deposit amount is ৳300 and the minimum withdrawal amount is ৳1,000.

c. Providing Customer Support

Your account and transaction information helps our 24/7 Bengali live chat support team resolve your issues quickly.

d. Security and Fraud Prevention

We analyse information to identify suspicious activity, prevent money laundering, and ensure the security of your account.

e. Ensuring Responsible Gaming

We use information to monitor your gaming habits, ensure responsible gaming, and help set limits when needed. Visit our Responsible Gaming page to learn more.

f. Service Improvement

Aggregate data is analysed to improve platform functionality, add new features, and enhance the user experience.

Data Storage and Security Measures

gu77 places the highest priority on protecting your personal information. We follow internationally recognised data protection technologies and practices.

Security Technologies

• SSL/TLS encryption — all data exchanged between your browser and our servers is encrypted
• Sensitive data stored in databases with 256-bit AES encryption
• Two-Factor Authentication support
• Regular security audits and vulnerability assessments
• Firewall and intrusion detection systems

Data Retention Period

We retain your information for as long as your account is active. Even after an account is closed, information may be retained for as long as necessary for legal obligations, dispute resolution, and fraud prevention purposes. After the specified period has passed, information is securely deleted.

Information Sharing Policy with Third Parties

gu77 never sells, rents, or distributes your personal information to third parties for commercial purposes. However, information may be shared in certain limited circumstances.

Limited Circumstances for Sharing Information

• Payment Processors: Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, or banking partners.
• Identity Verification Services: With authorised verification services to complete the KYC (Know Your Customer) process.
• Legal Obligations: To comply with court orders, lawful requests from government authorities, or legal processes.
• Fraud Prevention: As part of measures to counter financial crime and fraud.
• Technology Service Providers: Trusted technology partners for platform operations, who are contractually bound to follow our privacy standards.

When information is shared in the above circumstances, only the minimum necessary information is provided, and third parties must follow equivalent privacy and security standards.

Use of Cookies and Tracking Technologies

The gu77 website uses cookies and similar technologies to improve your user experience and keep the platform functioning properly.

Types of Cookies

• Essential Cookies: Required for the platform's basic operations — maintaining login sessions, security verification, and saving preferences.
• Analytics Cookies: To understand how users are using the platform — collects aggregate and anonymous data.
• Functionality Cookies: To remember your language preference, display settings, and other personal preferences.

Cookie Controls

You can control or disable cookies through your browser settings. However, please note that disabling essential cookies may disrupt some important platform functions and may cause issues with login or transactions.

Your Data Rights and Controls

As a gu77 user, you have certain rights over your personal information. We respect these rights and are committed to making them effective.

Your Rights

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances you can request deletion of your information (subject to legal obligations).
• Right to Object to Processing: In some cases you can object to the processing of your information.
• Right to Data Portability: You can request your information in a structured, machine-readable format.
• Right to Withdraw Consent: You can withdraw consent given for optional data processing at any time.

To exercise these rights, contact our support team. We generally respond to requests within 30 days.

Protection of Minors

gu77 is a platform operated entirely for adults aged 21 and over. We do not intentionally collect any personal information from anyone under the age of 21.

We follow an age verification process at registration. If we believe a user is a minor, we will immediately suspend that account and delete the information collected.

If a parent or guardian believes their child has registered with gu77, please contact our support team immediately.

Privacy Policy Changes and Updates

gu77 reserves the right to change or update this privacy policy as needed. Amendments may be made due to expansion of services, legal changes, or technological developments.

Whenever significant changes are made to this policy, we will notify you in the following ways:

• Through a clear notice on the website
• By sending a notification to your registered email address
• By updating the "Last Updated" date at the top of this page

Continued use of the platform after changes will be taken to mean that you have accepted the updated policy. We therefore recommend visiting this page regularly.

Privacy Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team. We are always committed to protecting your privacy.